COMPANY OVERVIEW

Milestones Diagnostics is a locally owned women’s health clinic that specializes in pregnancy imaging, maternal-fetal medicine, and women’s diagnostic ultrasound services. It has developed a strong reputation for providing a more personalized experience than many traditional imaging clinics. It is the only community clinic in Edmonton and surrounding area offering maternal and fetal medicine specialist advanced ultrasound. Known for its welcoming environment, and spa like clinic they offer advanced treatments such as comprehensive ultrasound services, Massage Therapy, Acupuncture, body composition and prenatal classes.

Their comprehensive diagnostic services span multiple disciplines, offering convenient access to laboratory testing and specialized diagnostics that help detect, diagnose, monitor, and manage a wide range of medical conditions. Leveraging advanced technology, evidence-based practices, and rigorous quality standards, Milestones is committed to providing results that healthcare professionals can trust.

For more information on Milestones Diagnostics please visit milesontesdiagnostics.ca

THE ROLE

This role oversees clinic operations, staffing, patient experience, workflow efficiency, regulatory compliance, financial performance, and strategic growth initiatives. The Director, Clinic Operations works closely with ownership, medical director, physicians, sonographers, technologists, clinical leaders, and administrative staff to ensure the clinic delivers high-quality patient care while maintaining operational excellence and profitability.

They are responsible for ensuring the delivery of high-quality, efficient, and compliant diagnostic services while fostering a culture of continuous improvement, innovation, and exceptional patient care.

THE CANDIDATE

Core Competencies

• Proven track record in operational leadership, preferably in a service sector organization.
• Strong business and financial acumen.
• Successful experience in analyzing operational dynamics, analyzing and strategizing improvements and executing with measured positive results.
• Experience leading multidisciplinary teams of at least 20+ staff.
• Strong people leadership, scheduling/resource planning, and performance management experience.
• Comfort with KPIs, budgets, productivity metrics, and operational reporting.
• Strong patient service orientation and ability to handle escalations.

Key Responsibilities

Operational Leadership

• Lead the development and execution of a corporate strategic plan.
• Develop and implement operational policies, procedures, KPIs and best practices to improve efficiency and patient flow.
• Monitor clinic performance metrics including wait times, scheduling utilization, patient volumes, and service delivery standards.

Staff Management

• Provide leadership, coaching, and performance management for approximately 35 employees including nurses, technologists, sonographers, reception, booking, and administrative staff.
• Support recruitment, onboarding, training, scheduling, retention, and employee development initiatives.
• Collaborate with department leads and supervisors to ensure staffing levels meet operational demands.

Patient Experience & Service Excellence

• Ensure a high standard of patient care, professionalism, confidentiality, and customer service.
• Address patient concerns, service escalations, and operational issues in a timely and professional manner.
• Implement initiatives to improve patient satisfaction and referral partner relationships.

Financial & Business Management

• Assist with budgeting, operational forecasting, and expense management.
• Monitor operational KPIs, revenue performance, staffing costs, and productivity metrics.
• Support business development initiatives and growth strategies for the clinic.

Regulatory Compliance & Quality Assurance

• Lead and coordinate compliance, accreditation readiness, privacy, OHS, and quality improvement processes in partnership with clinical leaders, ownership, and external advisors as needed.

IT

• Work with contracted media professionals towards effective social media representation and presence.
• Oversee website maintenance.

Vendor & Stakeholder Management

• Manage relationships with equipment vendors, service providers, referring physicians, and external partners.
• Coordinate equipment maintenance, service contracts, and operational purchasing needs.
• Support clinic expansion projects, technology upgrades, and operational planning initiatives.

We understand and appreciate our clients’ ever-increasing desire for candidates to reflect the communities in which they work and live. The Vogel Group is committed to inclusivity and diversity as we search for outstanding leadership talent for our clients.

We encourage candidates of all ethnicities, cultural backgrounds, physical challenges, sexual orientations, and identifications to feel confident in exploring and declaring candidacy for any of our search assignments.

For a full profile or to apply, please contact:

Rick Vogel, ICD.D                       

Founding Principal                       

780.665.4965 ext. 101                  rick@thevogelgroup.ca