Director of Customer Service


Capital Region Housing, Director of Customer Service

Status: Filled

Location: Edmonton, AB

Capital Region Housing (“CRH”) is the largest provider of social and affordable housing in the Edmonton area, and the eighth largest in Canada. They manage over 4,500 social housing rental units and over 600 affordable housing rental units and anticipate significant growth over the next two years.

Reporting to the Chief Operating Officer, the Director of Customer Service is responsible for identifying and developing all culture, process and performance improvements and efficiencies for the CRH customer and for developing and leading a team who will deliver consistent and empathetic customer interactions across multiple channels. The Director of Customer Service will help to ensure that CRH becomes a national leader in customer service within the social housing sector.

As a strong candidate for this position you thrive in an innovative, entrepreneurial environment focused on best practices and you believe in the power of collaboration, communication and accountability. In addition, you have:

  • extensive experience leading operational customer service teams who consistently demonstrate effective and empathetic communications with customers;
  • experience designing and optimizing departmental processes that address business needs and ultimately yield a “best in class” customer experience;
  • a sense of urgency, passion and entrepreneurial commitment to achieving goals; and
  • a post-secondary education in a relevant field (preferred).

If this sounds like you and you’d like to receive a detailed position profile,  please contact Julie at 780-665-4965 x.103 or


Submit your Resume

Please submit your Resume & Cover letter as a combined pdf.